FAQs

How can I contact Fit4Elite?

You can reach us via email at support@fit4elite.com. Our customer service team will be delighted to assist you with any inquiries or assistance you may require!

Do you ship worldwide?

No, we currently only ship within the USA.

Where do you ship from?

We ship our products from Hong Kong.

How long will it take to receive my order?

Once your order is placed, please allow 2-3 business days for processing. Following that, delivery typically takes 5-7 business days.

What if I don't receive my order?

If your order does not arrive within 30 days, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices listed on our website are tax-free in US Dollars. However, you may be subject to duties and taxes upon receipt of your order. Any additional charges incurred are the responsibility of the recipient and will not be covered by us. Please note that delays caused by customs procedures are beyond our control. For more information on potential charges, kindly contact your local customs office.

How do I return an item?

Please initiate the return process by contacting us at support@fit4elite.com.

What if the item(s) I received are defective/incorrect/damaged?

Should you receive merchandise that is incorrect, defective, or damaged, please contact us immediately. Kindly provide your order number, photographs of the item(s), and any relevant references from your package. We are committed to resolving your case promptly and satisfactorily.